{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked standard delivery across Ireland is free on orders of €50 or more and otherwise €22. Express Delivery is offered at checkout as a paid upgrade at €22 whatever the order value. Orders are handled in 24 to 48 hours; standard delivery then takes 5 to 7 days.",
    "content": "Shipping Last updated 26 August 2026. Where we deliver We deliver right across Ireland. Our delivery times cover Northern Ireland on the same basis. What delivery costs Standard delivery is free on orders of €50 or more. Below that, a flat €22 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. Express Delivery is also offered at checkout. It is a paid upgrade and costs €22 whatever your order comes to, including on orders that would otherwise qualify for free delivery. You choose between the two on the basket page. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. The handling time is separate from the delivery time and it is not included in the 5 to 7 days. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. If it does not arrive Under S.I. No. 484/2013 we have to get your order to you within 30 days unless we have agreed something else with you. If a parcel goes missing, tell us and we will chase the carrier or replace it. You do not have to deal with the courier yourself. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://nfthydroponics.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Orders may be cancelled without a fee before dispatch. Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013) a customer has 14 days from delivery to cancel and a further 14 days to return the goods, with no cancellation, restocking, service, packing or handling fee, and a cancellation refund includes the standard delivery charge. Customers pay return postage for a change-of-mind return; damaged, defective and incorrect items are returned at our cost. Separate rights under the Consumer Rights Act 2022 cover goods that are faulty, not as described or not fit for purpose, including a 30 day right to reject.",
    "content": "Refunds & Returns Last updated 26 August 2026. If you are not happy with what you bought, we would rather sort it out than leave it. Email theteam@customersupport.care and we will answer, usually within 24 hours. Cancelling an order You can cancel any order up until it ships. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us within 12 hours and we will have the best chance of catching it. There is no cancellation, service or processing fee. You get the full amount back. Once packing and shipping have started, an order can no longer be stopped. At that point it becomes a return, which is covered below. Your 14-day right to change your mind Because you are buying online, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, S.I. No. 484/2013, give you 14 days from the day the goods are delivered to tell us you want to cancel. You then have a further 14 days to send them back. You do not have to give a reason. To make it straightforward: tell us within 14 days of delivery, by email is fine send the goods back within 14 days of telling us send them in their original packaging and in the condition you received them have your order confirmation or other proof of purchase from this site We cannot accept returns of items bought from a third-party retailer. Returns where you have changed your mind Where you are returning an item for one of these reasons: you found a better price you changed your mind it is not what you pictured you no longer need it you ordered the wrong item there is no cancellation, restocking, service, packing or handling fee. You pay the cost of posting the item back to the return address we give you. That is the only cost. We can reduce a refund if the goods come back showing more handling than you would have given them in a shop. Unpacking something and deciding against it is fine. Using it for a fortnight is not. Faulty, incorrect, or never arrived These are different and they are not change-of-mind returns. We will arrange the return or reimburse reasonable return postage, and no fee applies. If your item arrives damaged or with parts missing, if you receive something other than what you ordered, or if your order does not arrive at all, tell us as soon as you notice and we will deal with it directly. How a refund is paid Refunds go back to the card or PayPal account you paid with, within 14 days of the goods reaching us. In practice we process them 24 to 48 hours after the return arrives. A cancellation refund includes the standard delivery charge you paid on the original order. If you chose Express Delivery, we refund the standard rate rather than the express one. If you would rather hold the money as credit against a future order, say so and we will do that instead. Nothing here is made to order Every product we sell is a stock item. The hydroponic systems, the grow lights, the grow tents and the seed trays are all supplied as manufactured. Nothing is cut, built or configured to your measurements, so nothing in our range falls outside the cancellation right on this page. If something is faulty The Consumer Rights Act 2022 is separate from the cancellation right above and it lasts much longer. Goods have to be of satisfactory quality, fit for purpose and as described. within 30 days of delivery you can reject a faulty item and ask for a full refund after that you can ask for a repair or a replacement, and if that does not fix it you can ask for a refund or a price reduction the general time limit for bringing a contract claim in Ireland is six years under the Statute of Limitations 1957 Nothing on this page limits your rights under the Consumer Rights Act 2022, S.I. No. 484/2013, S.I. No. 274/2022 on price indications, or any other law that applies to you. Questions Email theteam@customersupport.care and we will help.",
    "url": "https://nfthydroponics.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Hydroponics Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 26 August 2026. This Privacy Policy explains how Hydroponics Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit nfthydroponics.irish or buy from us. We are committed to handling your data lawfully, fairly and transparently, and we handle the personal data of Ireland customers in line with the GDPR and the Data Protection Act 2018. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. International Transfers Some of the providers we use to run the store, including our payment processors and analytics providers, process data outside the European Economic Area. Where that happens we rely on the safeguards those providers put in place, such as the EU Standard Contractual Clauses or an adequacy decision, so your data keeps an equivalent level of protection. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Under the GDPR you have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We will respond within one month, which is the period the GDPR allows. If you are unhappy with how we have handled your data, contact us first so we can investigate. You also have the right to complain to the Data Protection Commission, Ireland's data protection regulator, at dataprotection.ie . Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Hydroponics Company, a division of Caruso Consulting Co Ltd Irish administration office: Block D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland Registered address: Suite 31, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://nfthydroponics.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Hydroponics Company.",
    "content": "Terms & Conditions Last updated 26 August 2026. These Terms & Conditions govern your use of nfthydroponics.irish and any purchase you make from Hydroponics Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Hydroponics Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the number of plant sites a pump can support, it is published on the product page. Pricing All prices are shown in euro (EUR) and are the total payable for the goods. No VAT or other tax is added at checkout. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by the law of Ireland and the Irish courts have jurisdiction. Nothing here removes any protection you have as a consumer under the Consumer Rights Act 2022, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013), or any other law that cannot be excluded by agreement. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Hydroponics Company, a division of Caruso Consulting Co Ltd Irish administration office: Block D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland Registered address: Suite 31, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://nfthydroponics.irish/terms-and-conditions/"
  }
}